Shipping policy

SHIPPING POLICY

Last Updated: September 1, 2026

At RAVENDA, we are committed to providing a smooth, reliable, and transparent delivery experience.

This Shipping Policy explains how orders placed through ravenda.com.br are processed, shipped, tracked, and delivered.

By placing an order with RAVENDA, you acknowledge and agree to the terms described below, together with our Terms of Service and Refund & Return Policy.


1. ORDER PROCESSING

Orders are processed after payment has been successfully received and the order has passed our standard verification procedures.

Please allow 3-8 business days for your order to be processed and prepared for shipment.

Business days generally exclude Saturdays, Sundays, and public holidays.

During product launches, promotional events, holidays, or periods of unusually high demand, processing times may be longer.

If there is an unexpected delay affecting your order, we will make reasonable efforts to notify you using the contact information provided at checkout.


2. SHIPPING DESTINATIONS

RAVENDA may offer shipping to selected destinations internationally, including the United States and other countries where shipping is available at checkout.

Available shipping destinations may change from time to time due to carrier availability, customs requirements, regulations, or other logistical considerations.

If your country or region is not available during checkout, we may not currently be able to ship there.


3. SHIPPING METHODS AND DELIVERY ESTIMATES

Available shipping methods and estimated delivery times will be displayed during checkout based on your shipping address.

Delivery estimates may vary depending on:

  • Destination;
  • Shipping method;
  • Carrier;
  • Customs processing;
  • Weather conditions;
  • Holidays;
  • Transportation disruptions;
  • Local delivery conditions; and
  • Other circumstances outside our reasonable control.

Delivery estimates are estimates only unless RAVENDA expressly states that a specific delivery date is guaranteed.

RAVENDA does not intentionally advertise shipping or delivery times that we do not have a reasonable basis to expect we can meet.

For U.S. orders, applicable federal consumer protection requirements may apply to shipping representations and delays. If we cannot ship within the timeframe represented at the time of purchase, we will provide the appropriate notice and options required by applicable law. (Federal Trade Commission)


4. SHIPPING COSTS

Shipping charges are calculated and displayed during checkout based on factors such as:

  • Destination;
  • Package size and weight;
  • Shipping method;
  • Carrier;
  • Applicable promotions; and
  • Other logistical factors.

If RAVENDA offers free shipping for a particular order or promotion, the applicable terms will be displayed during checkout or in the promotional offer.

Unless expressly stated otherwise, customs duties, import taxes, brokerage fees, or other government charges are not included in the advertised shipping price.


5. ORDER TRACKING

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to become active after the carrier receives and scans the package.

RAVENDA is not responsible for delays in the carrier’s tracking system.

If tracking information shows that your package is still in transit, please allow additional time for the carrier to complete delivery.


6. DELIVERY DELAYS

While we work with our shipping partners to provide reliable delivery, delays may occasionally occur.

Possible causes include:

  • Carrier delays;
  • Severe weather;
  • Customs inspections;
  • Public holidays;
  • Transportation disruptions;
  • Incorrect or incomplete shipping information;
  • High-volume periods;
  • International customs procedures; or
  • Other events beyond our reasonable control.

A carrier delay does not automatically mean that an order is lost.

If an order cannot be shipped within the timeframe represented by RAVENDA, we will follow applicable consumer protection requirements, including providing appropriate delay information and, where required, allowing the customer to cancel the order and receive a refund. (Federal Trade Commission)


7. INTERNATIONAL SHIPPING

International orders may be subject to customs clearance procedures.

Depending on the destination country, your order may be subject to:

  • Import duties;
  • Customs duties;
  • Value-added taxes;
  • Sales or other local taxes;
  • Brokerage or handling fees; or
  • Other government charges.

These charges are determined by the destination country’s authorities and are generally outside RAVENDA’s control.

Unless expressly stated otherwise during checkout, the customer is responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country.

RAVENDA cannot guarantee that a package will be exempt from customs charges.


8. CUSTOMS AND IMPORTATION

For international orders, customs authorities may inspect packages before delivery.

Customs processing may cause additional delays that are outside RAVENDA’s control.

Customers are responsible for providing accurate information necessary for customs clearance.

If a package is refused, abandoned, or returned because the customer fails to pay applicable duties or taxes, refuses customs clearance, or provides incorrect information, additional costs may be deducted from any eligible refund to the extent permitted by applicable law and our Refund & Return Policy.


9. ACCURATE SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before completing your purchase, please carefully verify:

  • Full name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State or province;
  • ZIP/postal code;
  • Country; and
  • Contact information.

RAVENDA is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible at:

ravendacontact@gmail.com

We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered fulfillment.


10. LOST OR STOLEN PACKAGES

If tracking information indicates that your package has been delivered but you cannot locate it, please first:

  1. Check around your property;
  2. Check with household members, neighbors, or building management;
  3. Verify the delivery address;
  4. Check with the shipping carrier; and
  5. Contact us at ravendacontact@gmail.com.

We may assist with contacting or filing an inquiry with the carrier where appropriate.

However, once a package has been confirmed as delivered to the address provided at checkout, RAVENDA cannot guarantee replacement or refund for packages that are subsequently lost or stolen, except where required by applicable law or our Refund & Return Policy.


11. FAILED DELIVERY ATTEMPTS

If a carrier is unable to deliver your package because of an incorrect address, failed delivery attempts, refusal, failure to collect the package, or other circumstances attributable to the customer, the package may be returned to the sender.

If the package is returned to RAVENDA, please contact us at:

ravendacontact@gmail.com

Depending on the circumstances, we may offer a reshipment subject to additional shipping charges or process an eligible refund in accordance with our Refund & Return Policy.


12. PRE-ORDERS AND BACKORDERS

If a product is identified as a pre-order, backorder, or otherwise has a future shipping date, the estimated shipping timeframe displayed on the product page or during checkout will apply.

Pre-order items may ship separately from other products in the same order.

If an order contains both immediately available products and pre-order products, we may ship the available products separately unless otherwise stated.

Any specific pre-order terms displayed at the time of purchase will form part of the applicable order terms.


13. MULTIPLE ITEMS IN ONE ORDER

Depending on inventory availability, fulfillment location, and logistics, items purchased in the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive more than one tracking number.

You will not be charged additional shipping fees solely because RAVENDA decides to split an order into multiple shipments, unless otherwise disclosed at checkout.


14. SHIPPING DURING HOLIDAYS AND SALES EVENTS

During major holidays, product launches, promotional campaigns, and periods of unusually high demand, order processing and delivery times may be longer than normal.

RAVENDA will make reasonable efforts to communicate significant delays when they occur.

Customers should consider potential seasonal delays when placing time-sensitive orders.


15. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at:

ravendacontact@gmail.com

We will attempt to accommodate requests received before fulfillment or shipment.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

If the order cannot be cancelled, you may be able to return the product in accordance with our Refund & Return Policy.


16. SHIPPING RESTRICTIONS

Certain products, destinations, or delivery methods may be subject to restrictions imposed by carriers, customs authorities, governments, or other applicable regulations.

RAVENDA reserves the right to restrict or refuse shipment to certain locations where necessary to comply with applicable laws, regulations, carrier requirements, or operational limitations.


17. DELIVERY ESTIMATES AND CONSUMER RIGHTS

RAVENDA makes reasonable efforts to ensure that shipping representations made on our website are accurate.

For orders subject to U.S. federal Mail, Internet, or Telephone Order Merchandise rules, sellers generally must have a reasonable basis for the shipping timeframe they advertise. If a seller cannot ship within the promised timeframe, applicable rules may require the seller to notify the customer, provide a revised shipping timeframe, and offer the option to cancel for a prompt refund. (Federal Trade Commission)

Nothing in this Shipping Policy is intended to waive or restrict any consumer right that cannot legally be waived.


18. CONTACT US

If you have questions regarding shipping, delivery, tracking, or your order, please contact our customer support team.

RAVENDA

Email: ravendacontact@gmail.com
Website: ravenda.com.br

When contacting us about an order, please include your order number and the email address used at checkout so that we can assist you as efficiently as possible.


19. POLICY UPDATES

RAVENDA may update this Shipping Policy from time to time to reflect changes to our shipping procedures, carriers, destinations, legal requirements, or business practices.

The latest version will always be published on this page.

The “Last Updated” date at the top of this page indicates when the policy was most recently revised.